Senior Manager, CRM Field Operations
Core
Lead day-to-day business operations and operational excellence of the CRM ecosystem to support field effectiveness and commercial execution for US Oncology.
Role type
Senior Manager, CRM Operations & Field Enablement
Builds
CRM capabilities, operational solutions, and field support models
Domain
Healthcare (Oncology) + CRM Operations
Required skills
CRM platform management, operational process ownership, stakeholder collaboration, change control, adoption strategy, workflow optimization, issue triage, system integration knowledge
Preferred skills
Experience with IQVIA/Salesforce/Veeva ecosystems, sales process expertise, training and communication
Technologies
Salesforce, Veeva, IQVIA
Responsibilities
Lead CRM BAU operations and monitor performance; Execute CRM roadmap priorities and manage releases; Act as operational liaison for field teams; Partner with IT, vendors, and business stakeholders to optimize processes
Seniority
Senior, hands-on IC