Senior Service Management Engineer
Core
Ensure stability, resilience, and operational excellence of critical payment, clearing, data, and platform services by acting as a production readiness steward and service owner.
Role type
Senior Service Management Engineer (Production Readiness & Service Ownership)
Builds
Reliable payment and clearing services for customers, businesses, and governments
Domain
Financial Technology (Payments, Clearing, Data)
Required skills
ITSM lifecycle practices, incident and problem management, change and release governance, certificate lifecycle management, risk and compliance monitoring, service performance analysis, stakeholder engagement, cross-functional collaboration
Preferred skills
Clearing and payments domain experience, monitoring and observability tools (Splunk, Dynatrace), cryptography and certificate automation, relational databases (Oracle, PostgreSQL), CI/CD tools (Git, Jenkins, Maven, Chef)
Technologies
Splunk, Dynatrace, Oracle, PostgreSQL, Git, Bitbucket, Jenkins, Maven, Artifactory, Groovy, Chef
Responsibilities
Maintain service readiness before go-live and drive adoption of operational standards; lead incident triage, root cause analysis, and post-incident reviews; review service changes for risk and impact; manage certificate renewal detection and remediation; monitor service health KPIs and SLAs; communicate during critical events and manage escalations; collaborate with distributed teams to influence operational outcomes
Seniority
Senior, hands-on IC