Senior Analyst, Customer Performance, Brand-1
Core
Conduct investigative case work to preserve Mastercard brand integrity by evaluating potential illegal activity, brand-damaging activity, and Standards violations.
Role type
Senior IC compliance and risk analyst (investigations)
Builds
Defensible case outcomes and investigation metrics for the Business Risk Assessment and Mitigation (BRAM) program
Domain
Financial services / Payments / Compliance / Risk
Deliverable
client delivery
Required skills
investigative case management, evidence review, customer response evaluation, documentation, project management, merchant onboarding knowledge, suspicious activity monitoring, referral review, process improvement identification, stakeholder engagement, data integrity, reporting, analytics
Preferred skills
case management tools, investigation tools, reporting tools, analytics tools
Responsibilities
Review referrals from external partners and internal stakeholders to assess BRAM scope and initiate investigations; Conduct evidence review, testing coordination, and documentation to support case closure; Investigate inquiries to determine if Mastercard Standards concerns exist; Apply established investigative procedures to ensure consistent, objective outcomes; Escalate sensitive, complex, or high-impact matters to management; Identify referral trends and emerging typologies to support program effectiveness; Support case management tool adoption and process enhancements; Assist with training and stakeholder education
Seniority
Senior, hands-on IC