Senior Director, Omnichannel Engagement - International
Core
Shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) to transform customer engagement and accelerate business growth.
Role type
Senior Director, Omnichannel Strategy & Leadership
Builds
Global omnichannel engagement frameworks, customer journey maps, and adoption of new systems/tools for diverse global portfolios.
Domain
Pharmaceuticals/Biotech, International Commercial Operations
Deliverable
product features
Required skills
Omnichannel strategy design, cross-functional team leadership, change management, budget & resource allocation, stakeholder partnership, project management, regulatory compliance knowledge, international business acumen.
Preferred skills
Experience with IT support for commercial functions, familiarity with global cultural nuances.
Responsibilities
Set strategic direction for omnichannel adoption, translate senior leadership priorities into actionable plans, build and mentor a cross-functional team, oversee rollout of new systems and processes, optimize customer journeys across channels, manage vendor relationships and budgets.
Seniority
Senior Director, strategic leadership & execution
