Specialist, DC Technical Support
Core
Provide daily on-site operations support and administration of computing infrastructure at Distribution Centers, including desktops, servers, networking, and mobile devices.
Role type
Mid-level Infrastructure Support Specialist
Builds
Stable IT environment for DC operations staff
Domain
Logistics / IT Infrastructure
Required skills
Windows 11 support, WAN/LAN routing, Server administration, Mobile device support, Troubleshooting, Active Directory, ServiceNow, Hardware installation, Preventative maintenance, Inventory management
Preferred skills
CompTIA A+, Network+, Security+, Linux, VMWare, Hyper-V, Zabbix, SCOM, RF/Voice equipment, Cabling tools
Technologies
Windows 11, Active Directory, ServiceNow, Zebra/HP/Canon printers, Zabbix, SCOM, VMWare, Hyper-V, SSMS, DHCP, VIOP, APC, Vertiv Geist
Responsibilities
Install and configure infrastructure equipment; Manage computer room access and inventory; Troubleshoot end-user and network problems; Manage incidents via ServiceNow; Perform preventative maintenance on hardware; Provide on-the-job technical training; Escalate complex issues to cross-functional teams.
Seniority
Mid-level, hands-on IC