Late Stage Collections Specialist
Core
Engage with business clients via phone to resolve account delinquencies and provide solutions to bring accounts current.
Role type
Entry-level collections specialist
Builds
Resolved delinquent accounts for business clients
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
phone communication, negotiation, high-volume transaction handling, deadline management, independent work, team collaboration, research, problem solving, attention to detail, multitasking, adaptability
Preferred skills
training or mentoring others
Responsibilities
Communicate with clients by phone to resolve delinquencies, provide courteous service offering solutions, handle high transaction volumes, meet production goals, manage challenging client situations, assist in training new staff
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