Bilingual Care Management Support
Core
Connect with members via phone to encourage participation in care management programs, complete non-clinical assessments, and help access resources and benefits.
Role type
Bilingual Care Management Support Assistant (IC)
Builds
Member engagement and care coordination for health insurance members
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Bilingual English/Spanish fluency, high-volume inbound/outbound call management, productivity metrics tracking, multi-application data documentation, Microsoft Office suite proficiency
Preferred skills
Compassion, detail-orientation, adaptability to changing priorities
Technologies
Auto-dialer, Microsoft Word, Excel, Teams, Outlook
Responsibilities
Engage members by phone to encourage program participation, complete assessments to identify health risks, assist with scheduling doctor appointments, identify barriers to preventive screenings, manage inbound and outbound calls while documenting member information
Seniority
Entry-level, hands-on IC