Care Management Support Assistant
Core
Connect with members via phone to encourage participation in care management programs, complete non-clinical assessments, and help access resources.
Role type
Care Management Support Assistant (Call Center)
Builds
Member engagement and care coordination workflows
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
High-volume inbound/outbound call management, non-clinical assessment completion, resource navigation, documentation in multiple applications, Microsoft Office (Word, Excel, Teams, Outlook)
Preferred skills
None stated
Technologies
Auto-dialer, Microsoft Word, Excel, Teams, Outlook
Responsibilities
Engage members by phone to encourage program participation, complete assessments to identify health risks, assist with scheduling doctor appointments, identify barriers to preventive screenings, manage inbound and outbound calls while documenting member information
Seniority
Entry-level to Junior
