Lead, Supplemental Benefits Delivery & Vendor Performance
Core
Lead operational delivery and vendor performance for a new Medicare Advantage connectivity benefit, ensuring stable operations and member access to care.
Role type
Senior program delivery lead (vendor management)
Builds
Connectivity benefit program for Medicare Advantage members
Domain
Health insurance / Medicare Advantage / Supplemental benefits
Required skills
vendor management, program delivery, SLA/KPI monitoring, root-cause analysis, executive reporting, cross-functional coordination, risk management, stakeholder influence
Preferred skills
Medicare Advantage supplemental benefits experience, CMS regulatory familiarity, product launch-to-stabilization lifecycle, vendor scorecard development
Technologies
N/A
Responsibilities
Define operating model and governance cadence for new benefit; manage vendor performance and drive corrective actions; coordinate cross-functional execution across product, digital, and clinical teams; translate operational data into executive recommendations; maintain RAID logs and executive reporting; partner with compliance and legal for vendor controls.
Seniority
Senior, hands-on IC
