Manager, Business Delivery
Core
Define, execute, and implement business capabilities for Knowledge Management to support business operations and AI-enabled workflows.
Role type
Manager, Business Delivery (Knowledge Management)
Builds
Knowledge base, content governance standards, and AI-ready content workflows
Domain
Insurance (Property & Casualty) + Knowledge Management
Deliverable
production ML models
Required skills
Knowledge management strategy, content governance, AI tool application (prompting, human-in-the-loop), stakeholder management, project management, software delivery, strategy development, information architecture
Preferred skills
KM certification, P&C industry experience
Technologies
AI tools for content workflows
Responsibilities
Translate business vision into strategy and capabilities; define epics and candidate features; lead change management and business readiness; own and evolve knowledge management standards; manage solution cost and benefit realization; serve as liaison to business community
Seniority
Manager, hands-on IC
