Branch Operations Coordinator Shelby
Core
Support customer experience by processing and approving teller transactions, sharing digital solutions, and resolving operational issues in a branch setting.
Role type
Branch Operations Coordinator
Builds
Daily branch operations and customer service workflows
Domain
Banking / Retail Financial Services
Required skills
transaction processing, customer service, issue resolution, cash handling, risk identification, policy adherence, scheduling support, fraud detection, compliance controls
Preferred skills
mobile banking education, military experience, retail compliance knowledge, team motivation
Technologies
digital banking solutions, mobile banking platforms
Responsibilities
Process and approve teller transactions, support branch manager with operational tasks and scheduling, resolve daily teller line issues, assist customers with financial needs and digital solutions, escalate concerns or complaints, identify and prevent fraud or risky accounts
Seniority
Entry-level to Junior, hands-on IC