Branch Operations Associate Manager - Hattiesburg, MS
Core
Lead and supervise risk and operations of teller functions to deliver exceptional customer service and ensure compliance in a high-volume branch environment.
Role type
Branch Operations Associate Manager (Loan Originator)
Builds
Daily branch operations, teller line management, and customer service delivery
Domain
Banking / Retail Financial Services
Required skills
Teller operations management, risk management, regulatory compliance, team leadership, customer service, schedule management, resource allocation, hiring and talent development, conflict resolution
Preferred skills
Military experience, cash handling, knowledge of retail compliance controls, ability to work under pressure, critical thinking
Technologies
Mobile banking platforms
Responsibilities
Manage the schedule and daily operations of the teller line, coach and develop a diverse team of direct reports, resolve customer complaints and escalate concerns, interpret regulations and audit procedures, allocate people and financial resources for branch operations
Seniority
Mid-level management, hands-on operational leadership