L3 - Collaboration & Tenant Platform Specialist
Core
Technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem, resolving major incidents and administering tenant/platform configuration.
Role type
Senior IC Microsoft 365 Collaboration & Identity Administrator
Builds
Enterprise collaboration services (Teams, Exchange, SharePoint, OneDrive) and identity access controls
Domain
IT Services / Microsoft 365 / Identity Management
Required skills
Microsoft 365 Collaboration (Teams, Exchange, SharePoint, OneDrive), Entra ID (MFA, Conditional Access, RBAC), PowerShell, Microsoft Graph API, ITIL practices (Incident/Problem/Change), Root Cause Analysis
Preferred skills
Okta/SSO concepts (SAML/OIDC), PIM
Technologies
Microsoft 365, Entra ID, Okta, PowerShell, Microsoft Graph API, Teams, Exchange Online, SharePoint Online, OneDrive
Responsibilities
Resolve major and complex incidents in the Collaboration ecosystem, drive root-cause analysis and durable fixes, administer collaboration tenant/platform configuration for security and compliance
Seniority
Senior, hands-on IC
