IT Servicedesk Agent (w/m/d) - First Level
Core
First-level IT support agent handling user inquiries, troubleshooting hardware/software issues, and coordinating with external providers for a large employee base.
Role type
First-level IT service desk agent
Builds
IT support services for over 24,000 employees
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, hardware/software installation, system configuration, Windows 10, Office 365, Active Directory, Service-Management tools, ITIL basics
Preferred skills
German (fluent), English (B-level), Italian, Polish
Responsibilities
Answering user calls, logging and categorizing incidents in a ticketing system, resolving first-level technical issues, escalating complex cases to specialized teams, coordinating with external IT service providers
Seniority
Entry-level / Junior
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