Network Navigator, Case Management, FT Days - VUH
Core
Provides leadership in case management for complex patient cases, managing care transitions, triaging post-acute needs, and coordinating communication between providers, facilities, and families.
Role type
Senior Case Management Lead (Healthcare)
Builds
Patient care continuum and post-acute care pathways
Domain
Healthcare / Patient Care Management
Required skills
Case management, Patient assessment and evaluation, Treatment planning, Evidence-based practice, Care transition coordination, Post-acute care triage, Stakeholder communication, Legal conservator coordination
Preferred skills
Mentoring less experienced peers, Developing case management best practices, Participating in professional organizations
Technologies
Electronic health records (implied via patient education/access), Communication platforms
Responsibilities
Lead patient progress through the care continuum with outcomes-based practice; Manage post-acute care hotline and triage calls; Transition patients to appropriate levels of care; Establish outpatient follow-up for at-risk populations; Coordinate handovers between post-acute and acute care; Serve as primary customer service for post-acute network providers; Collaborate with legal conservators on care plans.
Seniority
Senior, hands-on IC with leadership responsibilities