Client Support Relations - Japanese Language Services
Core
Manage and optimize IT infrastructure, perform health checks, and ensure effective communication with Japanese clients and global teams.
Role type
Senior IT Infrastructure Project Manager / Client Support Specialist
Builds
IT infrastructure projects and optimized system solutions for global clients
Domain
IT Infrastructure / Client Services
Required skills
IT infrastructure management, ITIL service management, incident handling, project risk management, Japanese language fluency, Japanese work culture understanding, cross-functional collaboration, system sizing and optimization
Preferred skills
Growth mindset, customer focus, inclusivity
Technologies
ITIL, Japanese Language Proficiency Test (JLPT)
Responsibilities
Manage and optimize IT infrastructure systems; coordinate with cross-functional teams, vendors, and third-party suppliers; establish quality management systems tracking milestones and KPIs; manage project risks, issues, and dependencies; interact with Account teams and customers fluent in Japanese; troubleshoot critical customer situations; lead new service preparation and change management processes.
Seniority
Mid-Senior, hands-on IC
