Product Support, Charles River Development, Officer
Core
Investigate and resolve complex business and technical issues for investment management workflows, system configurations, integrations, and data within a hosted SaaS platform.
Role type
Senior Application Support Engineer (Investment Management)
Builds
Charles River IMS, an enterprise investment management platform for asset managers
Domain
Institutional asset management, fund management, and financial technology
Deliverable
client delivery
Required skills
Root cause analysis, SQL querying, investment workflow knowledge, system configuration troubleshooting, database record analysis, stakeholder communication, hypothesis formation
Preferred skills
Order Management Systems (OMS) experience, FIX protocol knowledge, Python/Java/C# scripting, financial certifications (CFA/IMC)
Technologies
Microsoft SQL Server, Oracle, FIX protocol
Responsibilities
Investigate complex business and technical issues spanning investment workflows and integrations; Analyze application logs and database records to identify root causes; Distinguish software defects from configuration or data issues; Collaborate with Product Engineering on software defects and enhancements; Provide best practice guidance and workarounds to clients; Independently manage investigations and communicate findings to stakeholders.
Seniority
Senior, hands-on IC