Help Desk Specialist
Core
First point of contact providing technical assistance and troubleshooting for computer systems, software, and hardware issues via phone, email, and in-person.
Role type
Entry-level Help Desk Specialist
Builds
IT support services for end-users
Domain
Public sector / Law enforcement IT support
Deliverable
client delivery
Required skills
Technical troubleshooting, diagnostic techniques, user communication, end-user training, documentation, multi-tasking
Preferred skills
CompTIA A+, Network+, or Security+ certification, Bachelor's degree in technical field
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