ANALYST, BUSINESS SOLUTIONS CENTRE - Temporary 12 months
Core
Support Account Managers across Canada by coordinating administrative and client service activities in a structured, process-driven environment.
Role type
Business Solutions Analyst (Administrative & Client Support)
Builds
Administrative workflows and client service responses for Account Managers
Domain
Financial services / Banking / Canadian SME support
Deliverable
dashboards & analysis
Required skills
Queue management, client service coordination, data entry accuracy, policy interpretation, process adaptation, high-volume task management, written/verbal communication, Microsoft Office proficiency
Preferred skills
Financial institution experience, lending operations knowledge, service-request system experience
Responsibilities
Manage and prioritize requests within a queue-based system; Process client and business requests accurately; Proactively contact clients to clarify information and resolve issues; Maintain accurate records and documentation; Ensure communications comply with established policies; Adapt to changes in processes and digital tools.
Seniority
Mid-level, hands-on IC