Customer Service Representative - Washington Square
Core
Frontline retail associate providing direct customer service, processing transactions, and managing returns/exchanges at a Nordstrom store.
Role type
Customer Service Representative (Retail Associate)
Builds
In-store customer transactions, returns, and loyalty program engagement
Domain
Retail / Customer Service
Deliverable
product features
Required skills
POS system proficiency, transaction processing, return/exchange management, customer relationship building, multitasking in fast-paced environments, basic training delivery
Preferred skills
Experience mentoring new hires, familiarity with Windows/iOS/Android operating systems
Responsibilities
Resolve customer inquiries and concerns, process accurate transactions and ticketing, support order pickup, promote loyalty programs, train new employees on register systems, maintain inventory accuracy
Seniority
Entry-level to Individual Contributor
