Customer Services Specialist - Condition Monitoring Advisor
Core
Lead Customer Service Specialist supporting the Remote Monitoring Center to convert equipment data into practical maintenance actions for Caterpillar Oil & Gas and Marine customers.
Role type
Senior IC Customer Service Specialist (Condition Monitoring)
Builds
Remote diagnostics, predictive maintenance, and asset management solutions for heavy equipment fleets.
Domain
Industrial equipment / Oil & Gas / Marine / Condition Monitoring
Required skills
Condition monitoring, Telematics, Fluid analysis (S•O•S℠), Data correlation, Risk assessment, Technical documentation, Stakeholder communication
Preferred skills
Heavy equipment experience, Predictive maintenance, Reliability engineering, Fleet management, Diagnostic tools
Technologies
Telematics platforms, Remote monitoring software, S•O•S℠ fluid analysis systems
Responsibilities
Monitor equipment health using telematics and remote tools to identify developing issues; Aggregate and correlate data from fluid analysis, inspections, and repair history; Translate technical findings into clear, data-driven recommendations for customers and dealers; Assess machine health and determine risk levels to support timely resolution; Prioritize alerts based on severity and operational impact; Collaborate with CMAs and technical support to ensure issue closure.
Seniority
Senior, hands-on IC