Service & Engagement Team Leader
Core
Lead a team of front-of-store associates to deliver exceptional guest service, manage daily operations, and drive sales goals in a fast-paced retail environment.
Role type
Front-line retail team leader (Service & Engagement)
Builds
Guest service experiences, operational efficiency, and team performance
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, guest service, conflict resolution, inventory management, sales goal planning, performance coaching, safety compliance, technology operation
Preferred skills
Previous retail experience, flexibility with variable schedules
Technologies
Handheld scanners, communication devices
Responsibilities
Lead and coach a team of hourly associates on guest service standards and operational best practices. Plan and execute daily/weekly workloads to meet store sales and service goals. Monitor and improve guest experience metrics and team performance outcomes. Handle guest concerns and de-escalate conflicts. Ensure team compliance with safety, security, and adult beverage laws. Evaluate candidates and support talent development. Occasionally assume store-level leadership duties.