Fulfillment Operations Team Leader
Core
Lead a fulfillment team to pick, prep, pack, sort, and ship products efficiently, ensuring guest experience commitments and store profitability.
Role type
Senior IC fulfillment operations team leader
Builds
Fulfillment operations (pickup, ship-from-store, drive-up) for retail guests
Domain
Retail fulfillment and operations
Required skills
Team leadership, workload planning, process improvement, guest service, inventory management, safety compliance, physical labor, cash handling, technology adaptation
Preferred skills
Previous retail experience, interviewing and hiring, coaching and development
Technologies
Handheld scanners, frequency devices, workload planning tools
Responsibilities
Lead and coach a team of hourly members to meet fulfillment goals and service standards; Plan daily/weekly workload to support sales and delivery targets; Monitor metrics to identify gaps and drive operational improvements; Ensure food safety, security, and compliance with local laws; Perform physical tasks including lifting up to 44 lbs and operating cash registers; Occasionally assume store-level leadership duties.
Seniority
Senior, hands-on IC