Guest Services Associate- Glen Eyrie
Core
Serve as the primary point of contact for guests, visitors, and donors at the Glen Eyrie hotel front desk and reservations, facilitating check-in/out, managing room inventory, and handling billing.
Role type
Guest Services Associate (Hotel Front Desk & Reservations)
Builds
Guest check-in/out processes, reservation management, and billing accounts
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, billing and accounting, guest relations, inventory control, digital booking engine auditing, cash handling, policy enforcement
Preferred skills
Retail experience, Microsoft Office proficiency, large group registration handling
Responsibilities
Facilitate guest check-in and check-out, manage room inventory and availability, handle guest accounts and billing, coordinate revenue optimization and upgrades, audit online reservations, maintain department supplies and standards
Seniority
Entry-level, hands-on IC