Senior Assistant Manager, Support and Care
Core
Manage critical incidents and high-risk cases for students and employees, ensuring timely intervention and coordinated case management within a university setting.
Role type
Senior Assistant Manager, Support and Care
Builds
OneNTU Wellbeing Connect (OWC) system enhancements and support networks
Domain
Higher Education + Mental Health & Crisis Intervention
Required skills
crisis management, case management, stakeholder engagement, data analysis, policy development, training facilitation, system administration
Preferred skills
experience in tertiary education, healthcare, or social service sectors; prior training in critical incident management or mental health support
Technologies
Microsoft 365, digital case management platforms
Responsibilities
Manage critical incidents and develop safety plans; coordinate follow-up care with internal and external stakeholders; maintain accurate case records and data; facilitate communication between schools, halls, and external agencies; develop and deliver skills-based training programs; support system administration and process improvements; analyze data to inform management reporting and decision-making
Seniority
Senior, hands-on IC with strategic coordination
