IT Technician
Core
First-level IT support technician handling hardware, software, and network troubleshooting for staff and management across multiple sites.
Role type
Level I IT Help Desk Technician
Builds
Resolved IT tickets and supported user access for PCs, laptops, and mobile devices
Domain
Enterprise IT support and desktop infrastructure
Required skills
First-level hardware and software troubleshooting, IT ticketing system management, Microsoft Windows and macOS support, Oracle client issue resolution, network security basics, project management methodology, user access administration, cross-site support coordination
Preferred skills
Experience in customer support roles, knowledge of information security standards, ability to communicate technical concepts to non-technical users
Technologies
Microsoft Windows, macOS, MS Office, Oracle client, IT Ticketing Systems
Responsibilities
Answer help desk requests via phone, email, and self-service; perform first-level troubleshooting for hardware and standard software; prioritize and resolve Level I IT requests; test and document new operating systems and software rollouts; enforce system security policies and user access controls; provide guidance on process improvements for desktop support
Seniority
Entry to Mid-level, hands-on IC
