Supv. Scheduling Operations
Core
Supervises and coordinates daily scheduling operations to maximize patient access, provider productivity, and operational efficiency.
Role type
Senior operations supervisor (healthcare scheduling)
Builds
Patient access workflows and scheduling support team performance
Domain
Healthcare administration / Ambulatory Ophthalmology
Required skills
Healthcare scheduling procedures, Medical terminology, CPT/HCPCS and ICD-10 coding, Practice management systems, Electronic health record (EHR) systems, Patient registration processes, Insurance verification, Referral management, Authorization processing, Patient demographics management, Team leadership and coaching, Performance metrics analysis, Process improvement, Conflict resolution, Compliance with organizational policies
Preferred skills
Basic accounting skills, Knowledge of payer requirements
Responsibilities
Supervise daily scheduling, registration, and pre-registration processes; Oversee staff training on scheduling software and procedures; Monitor accuracy of patient demographics and insurance information; Ensure completion of eligibility checks and authorizations; Coach staff on customer service and patient-centered care; Monitor team performance and implement process enhancements; Resolve scheduling issues and operational challenges; Maintain knowledge of healthcare regulations and policies; Prepare reports on quality and performance metrics.
Seniority
Senior, hands-on IC