Residential Services Representative
Core
Front office representative serving as the primary point of contact for residents in modular housing and residential land lease communities, handling inquiries, payments, and daily office operations.
Role type
Residential Services Representative (Front Office)
Builds
Welcoming, organized, and responsive community environments for residents, visitors, and service partners.
Domain
Real Estate / Residential Property Management
Deliverable
client delivery
Required skills
Customer service, front office administration, verbal and written communication, organizational skills, document management, MS Office proficiency
Preferred skills
Post-secondary certification in administration/hospitality, Yardi knowledge
Responsibilities
Greet residents and visitors; answer calls and monitor email; follow up on inquiries and concerns; assist with rent and utility payments; coordinate office activities (keys, visitors, deliveries); manage office inventory; monitor mailboxes; distribute communications and tenancy documents; assist with Work Orders; support Parkbridge Connect usage; manage community notices and bulletin boards; complete document scanning and uploading.
Seniority
Individual Contributor, entry to mid-level