Sr Fraud Operations Specialist
Core
Handling escalated fraud, dispute, and balance-transfer cases via phone and email to resolve issues on the first call and protect members and the bank.
Role type
Senior Fraud Operations Specialist (IC)
Builds
Fast, first-call resolution for compromised accounts and disputed transactions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud investigation, dispute resolution, balance transfer processing, real-time red flag detection, case documentation, back-office research, complaint tracking, multitasking, data analysis, Microsoft Office proficiency
Preferred skills
AI tool adoption, process improvement, cross-team collaboration
Responsibilities
Handle escalated member fraud, dispute, and balance-transfer contacts; Navigate multiple systems to capture case details and unlock accounts; Spot red flags and escalate to the right team; Flag emerging fraud trends and high-risk activity; Capture and track customer complaints; Support onboarding application reviews
Seniority
Senior, hands-on IC