Collections Dialer Administrator-I
Core
Monitor daily activity of collections call center calling technology, specifically the assisted manual dialer (AMD), and manage production statistics.
Role type
Entry-level collections dialer administrator
Builds
Supports the assisted manual dialer (AMD) system for collections agents
Domain
Debt collection operations / Call center technology
Required skills
Data collection and analysis, Campaign filter adjustment, Report generation, System data export and loading, Multi-tasking, Priority management, Microsoft Office Suite proficiency, Basic office equipment operation
Preferred skills
College coursework in Computer Operations or Business Administration, 0-2 years experience in collections/operations
Responsibilities
Initiate manual click-to-dial system for agents, Adjust campaign filters to meet contact strategies, Monitor incoming account volume, Prepare basic production and workforce monitoring reports
Seniority
Entry-level, hands-on IC