IES Program Specialist
Core
Administrative backbone for an income-qualified energy efficiency program, managing document/data integrity and guiding households through upgrades.
Role type
Program Specialist (Administrative & Customer Support)
Builds
Energy efficiency upgrades (insulation, heat pumps, duct work) for qualifying households
Domain
Energy efficiency / Residential contracting / Nonprofit
Required skills
Data entry, document management, file organization, customer service, call center coordination, reporting, process improvement
Preferred skills
Power BI, Bilingual Spanish
Technologies
Microsoft Office (Excel, SharePoint, PowerPoint), Power BI
Responsibilities
Organize and maintain participation records and reports; review records for accuracy and standardize filing; support customer and contractor communications via calls and email; guide participants through enrollment and application status; field and route inbound calls; prepare and send physical mailings for customers without email access; research program requirements and summarize findings for the team.
Seniority
Mid-level, hands-on IC