Claims Handler
Core
Handle insurance claims from start to finish, ensuring exceptional customer service and managing relationships with clients, insurers, and suppliers.
Role type
Claims Handler
Builds
Claims resolution and customer service delivery
Domain
General Insurance
Deliverable
client delivery
Required skills
accuracy and attention to detail, ability to process work quickly and efficiently, prioritization, client service, oral and written communication, literacy and numeracy, information gathering and analysis, persuasion and influence
Preferred skills
knowledge of General Insurance classes, GDPR, FCA/FOS regulations, CII Code of Ethics, Howden product range and policy wordings
Technologies
eLearning platforms, internal/external course systems
Responsibilities
Handle claims cradle to grave on delegated and non-delegated basis, review and challenge insurer decisions on liability, maintain service level agreements and standards, build relationships with insurers and clients, support team with knowledge sharing, ensure compliance with regulations and standards
Seniority
Mid-level, specialist IC