Specialist - Client Managed Services - Business Services
Core
Provide first-line functional support and define/implement software solutions for Calypso modules serving cloud clients in capital markets.
Role type
Specialist - Client Managed Services - Business Services
Builds
Cloud Managed Services for Calypso solution
Domain
Capital Markets / Financial Technology
Required skills
Calypso modules, Financial products lifecycle, P&L reporting, Risk/Pricing analytics, Settlement processing, Trade lifecycle events, Collateral management, Static data management
Preferred skills
CFA/IMC/CISI, Murex/Finastra/Aladdin/SimCorp, Bloomberg Terminal, Market data sources, 3rd party systems (SWIFT, MarkIt), Regulations knowledge, Advanced Excel
Technologies
Calypso, Murex, Finastra, Aladdin, SimCorp, Bloomberg Terminal, SWIFT, MarkIt, Omgeo, Acadiasoft
Responsibilities
Direct communication with cloud clients using Calypso modules, Investigate operational issues reported by users, Suggest resolutions and prevention strategies, Provide advice on Client implementation, Make changes to functional configuration, Check execution of scheduled tasks, Supervise real-time interface exceptions, Analyse root cause of failures, Proactively improve customer usage, Build helpdesk tickets for defects, Prioritize hotfix deployment, Perform pre-validation testing
Seniority
Mid-Senior, hands-on IC
