Customer Service Representative
Core
Provide critical support to customers during the sales process by managing orders, resolving issues, and ensuring on-time delivery in compliance with safety and quality standards.
Role type
Customer Service Representative (Order Management & Logistics)
Builds
Order fulfillment and customer experience for Ecolab Purifications, Bioprocessing, and API business lines
Domain
Industrial chemicals, water treatment, food safety, life sciences
Deliverable
product features
Required skills
Order lifecycle management, logistics coordination, exception management, internal stakeholder collaboration, email/phone communication, Microsoft Office proficiency
Preferred skills
Chemistry or science background, SAP or ERP system experience
Responsibilities
Manage orders from entry to invoice, arrange shipping and tracking, resolve credit and order-related issues, communicate with internal teams (Sales, Supply Chain, Finance, Regulatory), handle high-volume email communications
Seniority
Individual Contributor, entry to mid-level
