Principal Architect
Core
Principal Platform Architect owning architecture, standards, and AI integration for the ServiceNow platform while leading a team of architects and engineers.
Role type
Senior leadership architect (people manager)
Builds
Enterprise-grade platform solutions, integrations, AI capabilities, and governance frameworks for ServiceNow
Domain
Enterprise Software / Low-Code Platform / AI
Required skills
ServiceNow platform architecture, people management, AI strategy, enterprise integration patterns, security governance, technical decision making, solution design
Preferred skills
ServiceNow Certified Technical Architect (CTA), AI agent design, cross-platform architecture
Technologies
ServiceNow, AI Agent Fabric, APIs, event-driven architecture, GitHub Copilot, Claude Code
Responsibilities
Define and enforce platform architecture standards and governance; lead a team of architects and engineers; design AI capabilities and agentic patterns; drive technology strategy and roadmap; conduct architecture reviews and buy-vs-build assessments; partner with business teams to align solutions to problems.
Seniority
Principal, people leadership with hands-on technical involvement
