Lead Field Service Representative
Core
Execute service plans for strategic accounts, resolve customer problems with water treatment products/applications, and ensure system conformity.
Role type
Senior Field Service Representative (Industrial Water Treatment)
Builds
Field service support for industrial water treatment solutions
Domain
Industrial water treatment / Chemical engineering
Deliverable
physical/clinical work
Required skills
Chemical engineering background, industrial plant operations experience, wastewater treatment knowledge, field troubleshooting, test equipment operation, installation support, technical reporting
Preferred skills
Wastewater treatment experience
Technologies
Test equipment for water systems
Responsibilities
Provide contractual service and problem resolution support for company products/applications; Ensure implementation of Six Service Standards; Support sales team with service calls and issue correction; Evaluate on-site field problems and operate test equipment to restore system conformity; Prepare technical reports detailing problems and solutions; Provide installation resources including field surveys and implementation assistance