Customer Service Representative
Core
Provide end-to-end support for order processing and management, ensuring efficient service for internal and external clients.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and client support processes
Domain
Industrial solutions (water, hygiene, infection prevention)
Required skills
Order processing, root cause analysis, report generation, incident resolution, call handling, data analysis
Preferred skills
Root cause identification, service improvement implementation
Technologies
SAP, Microsoft Office (Excel)
Responsibilities
Process orders via SAP, track order status, resolve incidents, generate reports, handle client calls, improve service processes
Seniority
Mid-level, hands-on IC
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