Senior Manager - OTC
Core
Own and oversee end-to-end Order-to-Cash (OTC) operations, ensuring efficient order processing, accurate billing, timely collections, and cash realization across regions.
Role type
Senior Manager, OTC Operations & Collections
Builds
Scalable OTC operational execution, SLAs, and performance outcomes for global business units
Domain
Finance / Order-to-Cash / Collections
Required skills
OTC process management, collections strategy, credit risk management, financial reporting, SOX compliance, team leadership, stakeholder management, ERP optimization, continuous improvement, KPI tracking
Preferred skills
Digital enablement, automation initiatives, change management, audit remediation
Technologies
ERP/CRM platforms, Microsoft Office tools
Responsibilities
Oversee end-to-end OTC operations including order processing, billing, collections, and cash realization; Lead, mentor, and develop a team of collection analysts and supervisors; Ensure full SOX compliance across OTC processes; Prepare and present collection performance reports to leadership; Drive continuous improvement and automation initiatives; Manage hiring, onboarding, training, and performance evaluations for team members.
Seniority
Senior, hands-on IC with management responsibilities