Retail Customer Service Team Member

Shiloh-3500 Green Mount Crossing Dr, US💼 Full-time💰 $15–$15🗓 2026-09-28 → 2026-09-29

Core

Provide friendly in-store customer service, assist with product location and checkout, and support store operations including merchandising and fulfillment.

Role type

Retail associate (customer service & operations)

Builds

In-store customer experience, merchandise availability, and order fulfillment for DIY/crafting customers

Domain

Retail (DIY/Crafting)

Deliverable

product features

Required skills

Customer service, cash handling, merchandising, inventory management, omnichannel fulfillment, physical stamina

Preferred skills

Prior retail or customer service experience

Technologies

POS systems, BOPIS, SFS

Responsibilities

Greet customers and assist with product location, process transactions and cash handling, unload trucks and stock shelves, maintain planograms and store recovery, support Buy Online Pickup in Store and Ship From Store, enroll customers in rewards programs

Seniority

Entry-level, hourly team member

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About Michaels

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional inf