Retail Online Order Picker/ Customer Service (Seasonal)
Core
Provide friendly customer service, assist with shopping and checkout, and support omnichannel fulfillment processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Role type
Retail associate (customer service & order fulfillment)
Builds
In-store customer experiences and omnichannel order fulfillment
Domain
Retail (arts & crafts/crafting supplies)
Deliverable
product features
Required skills
Cash handling, customer service, omnichannel fulfillment, merchandise recovery, truck unloading, planogram maintenance, VOC survey administration
Preferred skills
Retail or customer service experience
Technologies
POS systems, BOPIS, SFS
Responsibilities
Help customers locate products and provide solutions; execute cash handling to standards; engage customers on rewards programs; assist with BOPIS and SFS processes; participate in truck unloading, stocking, and planogram maintenance; perform merchandise recovery and maintenance; support shrink and safety programs.
Seniority
Entry-level, seasonal