Sales Manager
Core
Lead store sales operations, coach team on selling behaviors, and drive customer experience and KPIs for a creative arts retail store.
Role type
Store Sales Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain
Domain
Retail (Arts & Crafts)
Required skills
Retail leadership, team coaching, SOP adherence, POS system operation, inventory management, customer service, event operations, loyalty program management, asset protection, omni-channel fulfillment
Responsibilities
Assist Store Manager in managing SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Promote and enroll customers in Loyalty Rewards Program; Champion MCC/Extend services; Drive sales in Knit & Sew Shop and Custom Framing operations; Ensure efficient execution of BOPIS and Same Day Delivery; Train and develop team members; Maintain Asset Protection practices