Retail Sales Manager
Core
Lead store operations and drive sales performance through coaching, operational execution, and customer experience management.
Role type
Retail Store Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail destination
Domain
Retail (Arts & Crafts)
Required skills
Retail leadership, SOP adherence, team coaching, POS system operation, inventory management, customer service, loss prevention, event management, omni-channel fulfillment, training development
Responsibilities
Assist Store Manager in managing SOPs and company programs; Model and coach best-in-class Customer Experience and selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Drive sales in the Knit & Sew Shop and Custom Framing operations; Ensure efficient execution of BOPIS and Same Day Delivery; Train and develop team members; Partner in maintaining Asset Protection practices.
Seniority
Mid-level, hands-on IC