Expert Systems Engineer
Core
Manage ISP service orders and support circuit operations for U.S. clients, coordinating internet circuit orders and troubleshooting connectivity issues.
Role type
Telecom Engineer (Network Operations)
Builds
Internet circuits and connectivity services for enterprise clients
Domain
Telecommunications / ISP / Network Operations
Required skills
ISP order management, circuit lifecycle coordination, WAN troubleshooting, routing protocols (BGP, OSPF), network device familiarity (routers, switches, firewalls, SD-WAN), command-line tools (ping, traceroute, nslookup), enterprise connectivity services (DIA, MPLS, SD-WAN)
Preferred skills
Experience with ISP portals, ticketing systems, order-management tools, spreadsheets
Technologies
BGP, OSPF, TCP/IP, IPv4, VLANs, DNS, DHCP, SD-WAN, MPLS, Ethernet, Dedicated Internet Access (DIA)
Responsibilities
Submit and manage ISP orders (installations, upgrades, disconnects, relocations), coordinate with clients and carriers throughout the order lifecycle, track order milestones and follow up on delays, open and escalate provider tickets for outages and performance issues, troubleshoot connectivity issues and coordinate circuit testing and restoration, support network incident response, maintain accurate circuit records and status reports
Seniority
Mid-level, hands-on IC