Patient Relations Specialist
Core
Patient advocate focusing on retention, loyalty, and service recovery for dissatisfied patients and their caretakers.
Role type
Patient Relations Specialist
Builds
Service recovery outcomes and resolved patient grievances
Domain
Healthcare (Primary Care/Senior Care)
Deliverable
client delivery
Required skills
outbound calling, complaint resolution, medical record processing, subpoena/court order processing, data tracking, SLA management, correspondence
Preferred skills
fluency in additional languages, travel flexibility
Responsibilities
Conduct outbound calls to resolve patient complaints; process medical records for insurance/legal grievances; process subpoenas and court orders; track and follow up on service recovery cases; resolve patient benefit issues within SLAs.
Seniority
Mid-level, hands-on IC
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