Front Desk Supervisor
Core
Organizing and directing front desk staff to ensure effective patient care services, quality standards, and a positive patient experience in a primary care setting.
Role type
Front Desk Supervisor (Healthcare Operations)
Builds
Patient care services, front office operations, and patient experience
Domain
Healthcare / Primary Care
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, operational standards enforcement, hiring and selection, basic IT troubleshooting, inventory management
Preferred skills
BLS for Healthcare Providers certification, some college coursework, knowledge of medical insurance, EMR systems
Technologies
Microsoft Office Suite, EMR systems, phone systems, computer software
Responsibilities
Lead and coach a team of Care Facilitators and front desk staff; optimize scheduling to ensure 100% patient assignment; serve as first point of contact for escalated patient issues; ensure adherence to OSHA, clinical, and quality standards; manage new patient paperwork and welcome tours; troubleshoot office IT issues; order supplies and maintain inventory.
Seniority
Mid-level, hands-on IC with supervisory duties
