Referrals Manager (Bradenton, St Petersburg, Largo & Clearwater)
Core
Supervise a team of Care Coordinators to manage organization-wide referral operations, ensuring quality processing and exceptional patient experience for Medicare Advantage patients.
Role type
Senior operations supervisor (healthcare referrals)
Builds
Referral workflows and patient care pathways for a primary care provider
Domain
Healthcare / Medicare Advantage
Required skills
Team leadership, performance management, operational metrics analysis, process improvement, conflict resolution, policy administration, data interpretation, staff training
Preferred skills
Managing virtual teams, experience with large data sets, bilingual communication
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), web-based insurance sites
Responsibilities
Directly supervise Care Coordinators and Lead Care Coordinators; resolve escalated patient concerns; monitor operational metrics and productivity; conduct quality audits and coaching sessions; adjust staff assignments to meet targets; implement new referral processes.
Seniority
Senior, hands-on IC with supervisory leadership