Director, Customer Engagement & Experience, HIV Treatment Portfolio
Core
Shape customer experience strategies for Gilead's HIV Treatment portfolio across the healthcare ecosystem, connecting portfolio strategy with omnichannel engagement and emerging technologies.
Role type
Director, Customer Engagement & Experience (Strategy & Leadership)
Builds
Integrated customer engagement strategies, seamless customer journeys, and AI-enabled engagement capabilities for the HIV Treatment portfolio.
Domain
Healthcare / HIV Treatment / Customer Experience
Deliverable
product features
Required skills
Portfolio strategy, omnichannel engagement, customer journey orchestration, AI-enabled engagement, cross-functional leadership, business planning, executive communication, stakeholder management, agency management.
Preferred skills
HIV/Infectious Diseases therapeutic area experience, HCP and patient engagement strategies, advanced personalization, ecosystem-based engagement, next-best-action capabilities, digital technology familiarity.
Responsibilities
Translate portfolio priorities into engagement strategies; drive alignment across customer journeys and stakeholder groups; establish engagement principles and governance; champion customer-centric thinking; define business outcomes and adoption metrics; communicate strategic progress to senior leadership.
Seniority
Director, strategic leadership
