Resource Mgmt Analyst

TX - Richardson, US💼 Full-time💰 $47,500–$47,500🗓 2026-09-28

Core

Reviewing and managing real-time/intraday workforce management for front or back office functions to optimize call center operational activity.

Role type

Resource Management Analyst

Builds

Optimized back office and call center operational activity

Domain

Healthcare / Contact Center Operations

Deliverable

dashboards & analysis

Required skills

Workforce management, Claims processing, Customer service, Reporting analysis, Performance management, Queue management

Preferred skills

Workforce Management software, Workforce Management planning, Blue Chip experience

Responsibilities

Reviewing and analyzing reporting to improve caller experience, managing work queues, managing front line production staff performance

Seniority

Mid-level, hands-on IC

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About hcsc

HCSC is recruiting for a leader in our Data Science Engineering function. The team is responsible for the engineering practices that bring AI and machine learning solutions to production at scale, including model deployment, MLOps, monitoring, and reliability. The Senior Director will lead a team of machine learning engineers who partner closely with data scientists, product managers, and IT to operationalize AI/ML solutions that deliver tangible business value.