Customer Service Representative
Core
Support customers by handling complex inquiries, resolving issues, and processing orders/billing.
Role type
Customer Service Representative
Builds
Customer satisfaction and accurate account/order management
Domain
Professional services / Financial information
Deliverable
client delivery
Required skills
Complex issue resolution, Order and billing processing, Product knowledge, CRM tool proficiency, Mentoring, Compliance adherence
Preferred skills
Advanced communication, Time management, Quality assurance understanding
Responsibilities
Respond to a wider range of customer inquiries, Resolve moderately complex customer issues and complaints, Process and verify customer orders and billing information, Assist with account upgrades and changes, Provide detailed product and service information, Document and escalate unresolved issues as needed, Participate in the training of new hires, Update and maintain customer records, Conduct follow-ups to ensure customer satisfaction, Adhere to compliance and quality standards