Sales Business Retention Representatitve
Core
Retain and re-engage existing customers by understanding their needs, providing product support, and negotiating service terms.
Role type
Sales Business Retention Representative
Builds
Customer retention programs and personalized retention plans
Domain
Professional services / Legal & Accounting (Wolters Kluwer)
Required skills
Customer engagement, Product support, Retention strategy, Conflict resolution, Data analysis, CRM proficiency
Responsibilities
Engage with existing customers to understand needs and concerns, Provide moderate product and service support to solve customer issues, Develop retention strategies based on customer feedback, Re-engage lapsed customers by leveraging targeted communication strategies, Conduct regular follow-ups to ensure customer contentment, Generate detailed reports on customer interactions and retention metrics
Seniority
Individual Contributor